58 min watch

Customer Experience 101

Develop strategies to help deliver satisfaction and get return business.

58 min watch

The Power of Responsible Marketing

How to define your values and let them guide how you serve your customers

7 min read

Small Business Trade Show Advice

On using industry exhibitions to supercharge your business

7 min read

Small Business Metrics: What Really Matters

What does your data tell you and what do you do next?

4 min read

Simple Customer Retention Strategies 

How to keep them coming back.

56 min watch

Create Raving Fans

A sales expert on customer engagement and retention strategies that work.

5 min read

Finding Ideal Clients and Working with Difficult Ones

When turning down work is good for business.

55 min watch

How to Find Your Best Co-founder

An executive coach talks agreements, fighting fair and more.

54 min watch

Finding Your Ideal Clients

Marketing consultant Kia Young (kiayoung.com) shares advice on differentiating ideal customer vs. target customer, marketing direc...